Cancellation Policy for Equipment Hire

Cancellation and Postponement Policy

Minimum 24 hours notice of cancellation is required. Notification for instance, via email, mobile phone ‘text message’ or any other physical/ electronic means will be accepted subject to confirmation by email or in writing (by post). We are unable to accept cancellations by telephone.

In the event that the Client wishes to make a cancellation, depending on the closeness of the confirmation of cancellation to the date of the hire/installation/event to be cancelled, the below charges will apply: A cancellation of services within 1-28 days of the hire/installation/event date shall result in a 50% charge of the final amount being levied. If the Client has already paid the full amount, the Client will receive a refund of 50% within 14 days of us receiving written confirmation of cancellation. Cancellation fees do not apply to approved credit account holders.

In the event of a cancellation of services more than 28 days in advance of the hire/installation/event date, there shall be no cancellation charges, however the minimum deposit amount for the booking remains non-refundable and will not be returned. Under such cicumstances, any deposits paid can be used as payment against one single future hire that must be booked and taken within 2 years of the original hire date. If the value of the future hire is less than the total value of the deposit amount in question, the remaining value will be retained by AV Xpert.

In the event that a Customer needs to postpone a hire due to unforeseen circumstances, AV Xpert will not provide refunds for any monies already paid, but will use any payments already made as payment against the future hire date. The Client must inform AV Xpert of the rescheduled dates within 1 year of giving notice of postponement, and the new hire dates must be no more than 2 years later than the original hire dates. New hire dates are provided subject to availability of equipment and staff and the Client accepts that no refunds may be sought should the Client wish to cancel their event following an initial postponement of the event.

Cancelations or postponements can only be accepted in writing, sent by post addressed to: AV Xpert, Unit 2 Kingfisher Court, Hinchingbrooke Business Park, Huntingdon, PE29 6AA, or by email, addressed to: orders@avxpert.co.uk.

In the unlikely event that AV Xpert are unable to attend your event in order to provide Set-up, Delivery, Technician services or any other services, due to unforeseen circumstances, such as but not limited to; accident, death or sudden illness, AV Xpert will endeavour to provide a suitable substitute of similar standards for your event. Whilst every effort will be made to supply a replacement, AV Xpert cannot guarantee this, and in such cases, the Client shall receive a full refund for any services not carried out, and may seek to claim compensation to a maximum value, not exceeding the total contracted value of services not carried out.

AV Xpert will not be held liable for non-fulfilment of contract by any contracted artiste. Under these circumstances only the contracted artiste will be held liable for up to and no more than the contracted amount.

AV Xpert shall have the right to cancel services should it be deemed that the Client has not fully adhered to these Terms and Conditions. Under such circumstances, the Client may still be liable to pay the final amount less any deposits received. The deposit remains non refundable under all circumstances.

Cancellation fees, as described above in this section, must be paid within 7 days of the date of cancellation. If payment is not received within this time, the outstanding monies will be subject to the same interest charges and late payment fees as described in the Payment Section of these Terms and Conditions.