Cancellation Policy

Equipment Hire Cancellation Policy

The following cancellation policies are taken from the Terms and Conditions of Hire, and form a part of these terms and conditions:

  1. Minimum 24 hours notice of cancellation is required. Notification for instance, via email, mobile phone ‘text message’ or any other physical/ electronic means will be accepted subject to confirmation by email or in writing (by post). We are unable to accept cancellations by telephone.
  2. In the event that the client wishes to make a cancellation, depending on the closeness of the confirmation of cancellation to the date of the hire/installation/event to be cancelled, the below charges will apply:
  3. A cancellation of services within 7 days of your hire/installation/event date shall result in a 75% charge of the final amount being payable. If the client has already paid the full amount, the client will receive a refund of 25% within 14 days of us receiving written confirmation of cancellation. Fee not applicable to trade customers who have been accepted for a Trade Rental Account.
  4. A cancellation of services within 7-28 days of the hire/installation/event date shall result in a 50% charge of the final amount being levied. If the client has already paid the full amount, the client will receive a refund of 50% within 7 days of us receiving written confirmation of cancellation. Fee not applicable to trade customers who have been accepted for a Trade Rental Account.
  5. In the event of a cancellation of services more than 28 days in advance of the hire/installation/event date, there shall be no further charges, however the minimum deposit amount for the booking remains non-refundable.
  6. We are only able to accept cancelations in writing, sent by post (addressed to: AV Xpert Limited, 56 Common Lane, Hemingford Abbots, PE28 9AW) or email (addressed to: orders@avxpert.co.uk).