AV Xpert Coronavirus Policy
Update 25th March 2020
As a business working primarily in the events sector we are required to be closed under new government instructions, to enforce social distancing measures. Therefore our warehouse is now closed for collections and deliveries of audio-visual equipment until further notice.
We still have a small team available to answer your queries, who can be contacted by phone or email. If anyone has any upcoming bookings that need to be rearranged, please get in touch, although we will contact you personally if your event is unable to be fulfilled due to government imposed restrictions. We are happy for customers to postpone any event that has been booked in within 3 months of the date that they contact us to postpone without charge, however new dates will be subject to availability and must be within 15 months of the originally booked date.
Please contact us if you have any questions.
AV Xpert Company Statement
12th March 2020
Dear Customers and Suppliers,
Due to the recent developments with the outbreak of COVID-19, AV Xpert have implemented a policy of precautionary measures in all departments to help limit the spread of the virus.
The well-being of our staff, customers and suppliers is our number one priority, and we are doing all that we can in response to the outbreak in order to minimise the risks of spreading the coronavirus.
We are continuing to monitor the situation and will be regularly updating our policy as the situation progresses in order to act in the best interests of our staff, customers and suppliers. Our most up-to-date Coronavirus Policy can be found below (at avxpert.co.uk/coronavirus-update/).
If you need to cancel your event, please view our cancellation policy here. We have relaxed our cancellation fees during the outbreak, and are offering customers the ability to rearrange their event dates and postpone events without any charge.