I was very impressed by your team this morning, thorough, efficient, professional and friendly.
Impressed by the tests they ran and the efforts they made to clean all the parts of the system. Really appreciated, thanks.
Comprehensive system support packages for business AV systems
At AV Xpert, we pride ourselves on delivering high-quality installed AV solutions for your business. That’s why all our commercial installations come with a 1-year on-site callout warranty as standard. However, for businesses seeking extended protection beyond the first year of free coverage, our Support and Maintenance Agreements (SMAs) offer a continued enhanced level of support, ensuring you continue to get the most out of your audio-visual systems.
Our flexible agreements are tailored to meet the unique needs of your business, combining servicing and support into one bespoke solution, giving you complete peace of mind. Benefit from regular maintenance visits by our experienced audio-visual engineers and priority access to telephone support and engineer callouts when you need assistance. What's more, we include temporary loan equipment in the unlikely event of equipment failure, and user training refreshers that will empower your employees with the knowledge to get the full benefit from your equipment.
Immediate access to engineer assistance when you need it
Our SMAs include priority access to speak to a technician for any immediate technical support queries, covering user error as well as any other unforeseen faults. This ensures immediate access to expert assistance, minimising downtime and disruptions. If we cannot resolve your problem quickly over the phone, we will send an engineer out to site.
Exceptional support coverage for your business
If we are unable to resolve your issue promptly over the phone, we will dispatch an engineer to your site to diagnose and attempt to repair the fault. Minor replacements, such as cabling or accessories up to the value of £25+VAT, are included within your agreement. Additionally, we will handle manufacturer warranty claims on your behalf, provided the items remain under warranty. Should any repairs or replacements fall outside of warranty, we will provide a quotation. Labour costs for such work will be covered under your agreement.
Backup equipment to keep you operational in case you ever need it
We maintain a substantial stock of loan equipment, which we can provide on a temporary basis while we process manufacturer warranty claims or carry out out-of-warranty repairs and replacements. Loan equipment will be supplied for as long as necessary until your repaired or replacement items are returned and reinstalled, subject to acceptance of any quotations for out-of-warranty work within 14 days.
The best possible protection for your systems
As part of our Support & Maintenance Agreements, we provide at least one annual preventative maintenance visit to ensure your equipment remains in optimal condition. During this visit, our engineers will clean, lubricate, adjust, and test all equipment in accordance with the manufacturer’s standards and recommendations.
Where applicable, we will also update software and firmware to the latest versions, ensuring your systems run smoothly and giving you access to any new features that may enhance functionality. Key preventative maintenance tasks include:
Regular preventative maintenance helps to extend the lifespan of your equipment, reduce unexpected failures, and keep your systems running at peak efficiency.
Empowering your users to get the full benefits from your audio-visual equipment
Whilst our AV systems are designed to be very user-friendly, we know that a little refresher can go a long way. Whether you have new staff, need a quick reminder on how everything works, or want to learn about any new features, our included refresher training sessions will give you the confidence to use your equipment with ease, and get the best value from your systems.
We’ll make sure your team feels comfortable and in control with no technical knowledge required. Training is available on-site or remotely, at a time that suits you.
Proven ExpertiseWith over a decade of experience designing and installing AV systems for commercial clients, we deliver tailored solutions that maximise performance and reliability. Every system we recommend is carefully selected to align with your needs and budget, ensuring long-term value. |
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Tailored SolutionsWe take the time to understand your unique requirements, designing systems that seamlessly integrate into your environment for optimal usability and efficiency. |
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Clear & Honest CommunicationFrom initial consultation to ongoing support, we prioritise transparency and keep you fully informed at every stage. Our goal is to build long-term partnerships based on trust and clarity. |
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Customer-Centric ApproachYour satisfaction is at the heart of everything we do. We go above and beyond to ensure your AV systems not only meet but exceed your expectations, providing a seamless experience. |
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Comprehensive Support & MaintenanceWith AV Xpert, you can trust that your AV systems are in expert hands—so you can focus on what matters most. |
Want to ensure your AV systems are always running at their best? Contact us today to find the right support plan for you!
Combining expert knowledge and experience, we harness the very latest technology to bring value to our customers with every unique project. Read more..