On-Site Callout Warranty included free of charge with every installed AV system
We provide a complimentary 1-year on-site callout warranty with every system that we supply and install. This premium service gives you an extra level of support, beyond the standard manufacturers' warranties - even covering user error - so you can get the very best from your new audio-visual equipment.
With an installation from AV Xpert, you can confidently operate your system, knowing expert help is just a call away whenever you need it.
Immediate Telephone SupportGet immediate technical assistance over the phone during business hours (Monday to Friday, 9 a.m. - 5:30 p.m.), so you’ll never be left waiting, if issues arise. |
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On-Site Technician VisitsIf the problem can’t be resolved over the phone, a technician will promptly visit your site to diagnose and attempt repairs, ensuring minimal downtime. Guaranteed rapid response for on-site support, with all issues addressed by the next business day, or sooner whenever possible. |
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Warranty Claims Managed & Loan Equipment ProvidedWe take care of manufacturer warranty claims for you,ensuring a hassle-free in case of faulty equipment. Additionally, we offer loan equipment from our rental stock to keep your operations running smoothly while repairs or replacements are in progress. |
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User Training & RefreshersAn initial on-site training session is included at the time of installation to ensure your team is fully equipped to operate the system. Additionally, remote training sessions can be arranged via video call, throughout the warranty period, to keep your staff confident and up-to-date with your setup. |
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Covers User ErrorOur warranty even covers mistakes made during everyday use, ensuring you're protected and supported no matter what happens. |
Our callout warranty begins on the day your system is commisioned and handed over to you, and is valid for 365 days from this date.
Simply call us on 01480 587556, or email support@avxpert.co.uk, if you experience any issues or need assistance. Limitations apply - see our Terms & Conditions for further details.
Ready to start planning your next AV project? Get in touch with us today!
Three years of expert support at an exclusive discounted rate!
We offer an extended 3-year Support and Maintenance Agreement (SMA) at a special discounted rate when purchased alongside your system.
Our SMAs provide a continuation of all the benefits of our on-site callout warranty described above, along with the following additional benefits:
Combining expert knowledge and experience, we harness the very latest technology to bring value to our customers with every unique project. Read more..
