I just wanted to write to you to tell you how happy I was with the service that you provided for us yesterday. My mother passed away quite recently and as she had relatives overseas who could travel we wanted to stream her funeral service.
I sent out to ask for quotes from local companies to provide AV streaming services. Rosie came back to me immediately and provided a really comprehensive quote that immediately reassured me that I was dealing with a top drawer company. With this kind of event you only get one chance on the audio video and I really wanted to be secure that I had a good company on board.
The other company I reached out to failed to respond to my initial request and when I called [three times] they couldn't put me in contact with anybody to deal with my inquiry. When I finally did get connected somebody promised to call me back with a quote the next day and failed to do so.
On the day, I was at the church in the morning awaiting AV xpert to arrive to make sure the inload was done with no issues. A very polite young man called Gregg arrived, he was considerate and offered his condolences to the family for our loss. He quietly got on with setting up with no fuss and bother and the parish priest commented on how professional he was and what a nice guy. During the service he was unobtrusive and people didn't really notice the setup.
We had about 30 people sign on to the stream some as far afield as China and Australia and everyone commented on how high quality the stream was, clear and seamless. The camera operation was excellent sound quality very very good. I was in retail and marketing for 30 years and I was very very impressed with AV xpert. Excellent administration and technical implementation. Special thanks please to Rosie and Gregg who really were excellent ambassadors for your company. Heartily recommend these guys to anybody. Top drawer and ext<