How AV Xpert Delivers On-Going AV Support for Your Business
Posted by Tom Brown on 15/01/2026
When investing in professional audio-visual systems, installation is only the first step. At AV Xpert, we believe that truly effective AV solutions are defined not just by the technology itself, but by the on-going support that keeps systems performing reliably long after installation. That’s why we place a strong emphasis on long-term customer care and expert AV support.
Supporting Your AV Systems Beyond Installation
AV Xpert specialises in the design, installation, and on-going support of meeting room AV systems, video conferencing solutions, and PA and background music systems. With over a decade of experience supporting commercial clients across a wide range of industries, we bring extensive product knowledge and dependable technical expertise to every project we deliver.
1-Year On-Site Callout Warranty as Standard
To provide complete peace of mind, every AV Xpert installation and integrated system sale includes a complimentary 1-Year On-Site Callout Warranty. Provided at no additional cost, this warranty works alongside manufacturers’ warranties to deliver an enhanced level of protection from day one.
This warranty applies to all AV systems installed by AV Xpert, including meeting room AV, video conferencing solutions, and PA and background music systems. It’s our way of ensuring you receive maximum value from your investment, with the reassurance that expert assistance is always close at hand.
What’s Included?
Priority Telephone Support
Should an issue arise, our priority telephone support gives you direct access to technical assistance during business hours (Monday to Friday, 9:00 a.m. – 5:30 p.m.). Our experienced support team will work quickly to diagnose and resolve issues, often eliminating the need for an on-site visit.
On-Site Engineer Visits
If an issue cannot be resolved remotely, one of our qualified engineers will attend your site to diagnose and attempt repairs. We offer a guaranteed rapid response, with all issues attended to by the next business day, or sooner wherever possible.
Temporary Loan Equipment
To minimise disruption and keep your business operating smoothly, we can supply temporary loan equipment from our rental stock while repairs or replacements are arranged. This ensures continuity and reduces downtime.
User Training
Every installation includes an initial on-site training session, ensuring your team is confident using the system from day one.
Coverage for User Error
Our 1-Year On-Site Callout Warranty even covers user error, so you’re fully supported during everyday use of your AV systems.
Support & Maintenance Agreements (SMAs)
To keep your AV systems fully functional, up to date, and protected against the unlikely event of failure, we offer Support & Maintenance Agreements (SMAs). These provide a seamless continuation of the comprehensive support included within our initial 1-Year On-Site Callout Warranty.
In addition, our SMAs include a preventative maintenance visit, during which our engineers will carry out a full service of your installed equipment. This includes cleaning, lubricating, adjusting, and testing all components in line with manufacturer standards and recommendations. Where applicable, we’ll also update software and firmware to the latest versions, helping your systems perform reliably while unlocking new features and improvements.
Support & Maintenance Agreements are available as annual contracts, or clients can benefit from reduced costs by selecting a discounted 3-year agreement when ordered at the time of initial installation.
Our support agreements also include user refresher training, ensuring new team members and existing users remain confident in operating your AV systems and continue to get the most from the technology in your office or commercial spaces.
SMAs are available for all AV systems installed by AV Xpert, and we can also provide support for existing AV equipment that we didn’t originally install. This flexibility allows businesses to consolidate their AV support with one trusted provider, offering a single point of contact for maintenance and technical assistance.
Conclusion
At AV Xpert, on-going support is a core part of our AV installation services. From our complimentary 1-Year On-Site Callout Warranty to our comprehensive Support & Maintenance Agreements, we are committed to delivering a consistently high level of service to our clients.
With proven experience, expert technical support, and a customer-focused approach, AV Xpert ensures your audio-visual technology remains reliable, supported, and fit for purpose long after installation.
Contact us today to learn how AV Xpert can support your business with audio-visual products and services designed to streamline and improve your communications.
