Support and Maintenance Agreements

We offer Support and Maintenance Agreements (SMAs) for all of our Installed AV systems and can also adopt existing AV systems or items of equipment within a system that we didn't provide or install.

All of our installed AV systems, PA and Background Music Systems and Video Conference Systems are covered by an initial 1-year on-site callout warranty, and our SMAs are designed to extend this warranty, as well as providing an additional yearly service visit that will prolong the life of equipment, with servicing inline with manufacturer's recommendations.

Flexible Audio-Visual System Support and Maintenance Agreements provided by AV Xpert

  • Servicing and Support combined into one bespoke package to suit your needs
  • Ensure your AV Infrastructure is functioning at optimum performance and minimise downtime for critical audio-visual systems
  • Benefit from regular maintenance visits from our network of experienced service engineers and priority support calls to our technical support team

Our flexible Support, Service and Maintenance Agreements will provide you with comprehensive support for your AV systems, giving you total peace of mind.

We understand that uptime for your AV and conference systems is crucial to the smooth operation of your business, so be safe in the knowledge that with our flexible, comprehensive agreements, you will be guaranteed optimum system performance and minimal downtime.

On-Site Callouts and Priority Telephone Support

The support element of our SMAs provides you with the same level of support as our On-Site Callout Warranty, which is provided as standard with all of our installed AV Systems. As such, you will benefit from the following:

Preventative Maintenance Visits

As part of the terms of our SMAs we will provide one annual preventative maintenance visit where we will clean, lubricate, adjust and test all equipment to the standards and recommendations of the manufacturers.

We will update software and firmware to the latest versions (if applicable) to ensure the smooth running of systems and giving you access to any new features that may become available on devices.

Examples of preventative maintenance on equipment includes:

In summary, our support and maintenance agreements give you complete peace of mind that should you require any support on any aspect of your installation, we are only a phone call away. You will be safe in the knowledge that your equipment will be well maintained, reducing the likelihood of a critcial system failure and in the unlikely event that a component fails, you will have access to replacement equipment to get you back up and running within 24 hours (East Anglia Area only).

Please Contact us today to discuss a Support and Maintenance Agreement for your installed AV equipment.

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